Operational Outreach

Turning business as usual into a key business driver

We all recognize that communicating with members in a timely way about important health and benefit topics is a top priority. At the same time, you're responsible for keeping your organization's financial health in check.

Eliza programs support a wide range of communications, complementing the resources you already have in place:

• Welcome members to the plan and share information about available benefits
• Gather important information, such as the receipt of a member identification card
• Offer timely, personally relevant information about preventive health programs based on demographics or other data
• Proactively educate members about important changes in their coverage, thereby reducing call center volume
• Link members back to health plan resources, such as transferring to a benefit specialist or pointing to a web site
• Reinforce brand identity by providing valuable, personally relevant resources

Sample programs include:

• ANOC letter notification
• Appointment reminders
• Benefit change notification
• Claims status update
• Consumer directed plan support
• Coordination of Benefits outreach
• "Did you Know?" educational outreach
• Drive to Web outreach
• End of Year balance outreach
• Enrollment support
• Explanation of Benefits support
• Low utilization outreach
• Medicare support
• Physician locator programs
• Retention outreach
• Satisfaction surveys
• Welcome programs
• ...and many more

For examples of Eliza outcomes in the area of operational support, contact us at info@elizacorp.com.