Medicare Support

Respect your Elders

Seniors are a pretty diverse group – from weekend skiers to house-bound grandmothers and everyone in between. Despite these lifestyle differences, they can all appreciate receiving timely, easy-to-understand information that helps them better manage their increasingly complex health and benefit needs.

Eliza programs assess and address a wide range of topics that are relevant to senior populations – timing the outreach to specific events to increase the impact:

• Welcome members to the plan and share information about available benefits
• Proactively share important changes in members’ coverage, thereby reducing call center volume
• Provide tailored reminders on key HEDIS measures, timed to specific events (such as a birthday)
• Effectively screen for risk through Health Risk Assessments – administer the surveys over the phone or point members to an on-line version
• Track self-reported health statuses over time – offering tailored education and support along the way
• Cost-effectively perform Coordination of Benefits outreach
• Reinforce brand identity by providing valuable, personally relevant resources

Sample programs include:

• Welcome and benefit explanation
• Medication support
• Pharmacy Switching
• Medication Adherence Outreach
• Medicare Support
• ANOC letter notification
• Membership card shipped notification
• Benefit explanation and support
• Enrollment form confirmation
• Effective start date notification
• Order status updates
• Coverage gap notification
• Medication Therapy Management (MTM) outreach
• Clinical support
• Hypertension Support
• Osteoporosis Management
• Colorectal Cancer Screenings
• Glaucoma Screenings
• Mammogram Screenings
• Flu and Pneumococcal Immunizations
• Diabetes Support
• Behavioral Health Support
• Surveys
• Health Risk Assessments
• Quality of Life Surveys
• Member Satisfaction and Retention
• ...and many more

For examples of Eliza outcomes in the area of Medicare support, contact us at info@elizacorp.com.