Medicaid Support

Serving the underserved

The impact of health disparities in our country is real — measured in terms of increased cancer rates, increased mortality rates, and increased instances of chronic conditions for at-risk populations. Whether these disparities are driven by language barriers, race or ethnicity, education level, environment, or income, there are approaches to health communication that can help shrink the divide and connect people with timely, relevant healthcare resources and support.

Eliza outreach is a proven, cost-effective solution for proactively reaching out to people with timely health information — in a way that's accessible, easy to use, and allows us to communicate outside the boundaries of the traditional literacy models:

• Reach out to people who are otherwise not communicating with their health plans, through a medium that almost everyone is comfortable using — the phone
• Optimize content for a variety of literacy levels
• Flex to an individual’s need for more or less detailed information
• Cost-effectively communicate in languages other than English
• Gain valuable insight into potential barriers and motivations to healthy behavior — segmenting by different racial and ethnic group, health literacy level or prior access to care
• Gather feedback on an individual level to make sure that each interaction is providing the most helpful and specific next steps

Sample programs include:

• Breast cancer screening outreach
• Cervical cancer screening outreach
• Childhood immunization reminders
• Coordination of Benefits
• Continuity of Care
• Emergency Room Over-Utilization
• Flu shot reminders
• Open Enrollment
• Medicaid eligibility
• Member recertification
• Member retention

For examples of Eliza outcomes in the area of Medicaid support, contact us at info@elizacorp.com.