Medication Support

Can member loyalty be prescribed?

Whether the topic is reducing members' out-of-pocket expenses, helping them better understand their prescription drug coverage, or keeping them adherent to their medication, healthcare organizations have the opportunity to reduce their own costs while positioning themselves in the role of a helpful guide.

Eliza programs assess and address a wide range of topics, timed to specific events and building on the resources you already have in place:

• Provide helpful and appropriate prescription drug switching education
• Trigger timely refill reminders with real-time transfers to the dispensing pharmacy
• Help members understand co-pay changes, formulary, and prescription benefit levels, and how these impact their medications
• Assess and address member behavior regarding adherence and compliance
• Provide educational resources relevant to a patient's specific medication questions and needs
• Provide timely pharmacy updates, such as order status updates or recall notices, based on daily events
• Offer proactive, educational Medicare support based on a member's individual benefit design and stage

Sample programs include:

• Switching
• Preferred products, generic equivalents, OTC options, conversion to home delivery, combination products
• Tablet Splitting
• Refill and Prescription Renewals
• Order Status Updates
• Adherence and Compliance
• Formulary Notification and Education
• Discount Card Enrollment
• Preventive Care
• Event-driven (apology, recall…)
• Co-Pay Change Notification
• Prior Authorization Status
• Medicare Drug Benefit Support
• Medicare Part D
• ANOC letter notification
• Membership card shipped notification
• Benefit explanation and support
• Enrollment form confirmation
• Effective start date notification
• Order status updates
• Coverage gap notification
• Coordination of Benefits support
• Medication Therapy Management (MTM) outreach
• Chronic Condition Education and Management
• …and many more

For examples of Eliza outcomes in the area of medication support, contact us at info@elizacorp.com.