Consumer Directed Health

Engage. Communicate. Motivate.

Choice is liberating – but it can also be overwhelming. So when it comes to making smart decisions about selecting healthcare benefits, most of us need and appreciate some guidance. Are high-deductible health plans the right choice? If so, how does a health savings account work? How can people take advantage of wellness programs, without straining their budget?

Eliza programs support a wide range of communications, complementing the resources you already have in place:

• Welcome members to the plan and share information about available benefits
• Drive participation in consumer directed health programs through focused education
• Point members to supportive resources – such as personalized web portals
• Reduce inbound call center volume through the use of proactive outbound communication
• Offer timely, personally relevant information to streamline plan administration
• Promote incentives for individuals to adopt healthier lifestyles

Sample programs include:

• Enrollment support
• Welcome calls (debit card, FSA/HSA/HRA, transportation, etc.)
• Debit card claims related calls
• Paper claims related calls
• Claim received
• Claim status
• Additional substantiation required
• Card activation/reactivation
• Replacement card notification
• "Did you know?" educational outreach
• Grace period explanation
• Periodic account updates
• Apology calls
• Thank you calls
• Pharmacy education
• Auto-substantiation information
• End-of-year retention
• ...and many more

For examples of Eliza outcomes in the area of consumer directed health, contact us at info@elizacorp.com.