Speech Recognition Engine
From Eliza's inception our speech recognition engine has been developed specifically to interact with healthcare populations. Over time, we've learned to understand the kinds of voices that you'll hear when you reach out to a diverse, potentially sick population. Such as understanding people with speech impairments like cerebral palsy, emphysema, and those with artificial larynxes. Or adjusting the pace of the call to accommodate elderly folks who may not be as familiar with automated calls.
An Eliza call approximates a human conversation. It's a real, warm, human voice. We understand what you say, when you say it your way. There's no "speak at the beep" or touchtone menus – people simply speak naturally and Eliza replies accordingly. Our linguistics-based engine understands a wide range of responses – so people can respond naturally and focus on the topic at hand – not on detailed menus or usage instructions.
A more flexible interface means shorter – and potentially more cost-effective – interactions. And all of the energy that goes into designing an agile system that's quick to learn means a more positive experience for members – so that they're more likely to take the recommended action, and more likely to continue to take your calls in the future.
Eliza's patents cover this speech recognition technology and linguistic technology, including an outbound calling interface designed to ensure information is communicated to the right person at the right time.