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Eliza Corporation Receives ISO/IEC 27001:2005 Certification Recognizing the Quality and Integrity of its Information Security Management Standards

Certification underscores company's commitment to protecting the channel between healthcare organizations and the people they serve

BEVERLY, MA — Eliza Corporation, the pioneer of phone-based, speech-enabled outreach in healthcare, is pleased to announce that it has received ISO/IEC 27001:2005 certification—the ultimate benchmark for information security management systems.

Compliance with ISO 27001 standards ensures that the millions of calls Eliza makes every month on behalf of its healthcare clients are supported by the highest standards for security. These calls serve as the communications backbone of many of the nation's top health plans and disease management companies, helping them share timely, important health and benefit information with the people they serve, while preserving the "sacred channel" required to maintain member receptivity to phone-based outreach over time.

The ISO certification process, which required on-site audits by independent auditors certified by ISO, included a comprehensive assessment of Eliza's physical, technical, procedural, and operational security practices and processes. Eliza's complete information security management system was audited for compliance with the standard as well as the company's data storage, backup, security, and disaster recovery processes.

Says Lucas Merrow, CEO and co-founder of Eliza, "As an industry leader, we felt it necessary to have a respected, objective assessment of our rigorous quality control and security protocols. Eliza has always implemented stringent security practices—we consider ourselves accountable for every aspect of the calls we make on behalf of our clients, including the ability to implement intelligent scheduling rules and review call results over the web. Our ISO certification not only validates that our information security system is compliant with international standards, it also assures our clients that we take the responsibility of managing sensitive patient information very seriously."

About Eliza Corporation

Eliza Corporation pioneered the design, development, and hosting of speech-enabled programs for healthcare. The company's patented phone-based outreach supports and streamlines the collection and sharing of information between healthcare organizations and the people they serve with timely, relevant, and conversational interactions. Eliza's clients span leading health care organizations, including many of the top health plans, disease management companies, and pharmaceutical companies in the nation. Eliza's Information Security Management Standards are all ISO 27001:2005 certified. For more information, please visit www.elizacorp.com or call 978-921-2700.

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