Extending the voice

Eliza still adheres to the goal of improving lives through better healthcare communication. To this end, we've successfully applied what we've learned to other services, such as:

• Coordinated, multimedia healthcare outreach — including email, text messaging, web content, and mailings
• Reporting tools for real-time program tracking and control, plus expert analysis that supports continuous program improvement
• Sophisticated rules engines and segmentation strategies that support highly tailored outreach that gets smarter the more we interact with an individual or a population
• Multilingual and multicultural outreach that assesses and addresses how various populations think about their health
• Ongoing research and development in the fields of speech recognition and linguistics to further optimize our speech recognition engine for healthcare outreach
• Approaches for reducing healthcare disparities — including engaging people with low health literacy levels, low socioeconomic levels, and other populations who lack access to healthcare resources

Today, the same innovative spirit that launched Eliza flourishes. If you were to stop any one of the people who now work at Eliza, they would share with you that same original obsession that started the company — using technology to make a positive impact on a person's heath.