About Eliza

Our goal is simple — engage people in conversation, improve their health, and enhance their quality of life. And to do this in an efficient, cost-effective way. Sure that's easier said than done, but we've been driving toward this singular goal for more than ten years now. And in that time, we've learned a lot about the tools and techniques that make this ambitious goal achievable.

We could go on and on about the science behind our patented speech recognition engine, which makes it possible for a computer to carry on a conversation with people over the phone.

Or our Interaction Design methodologies, which are proven to engage members in health and benefit topics and drive healthier behavior, and our rules engine that allows us to tailor the message to the population.

Or our rich web and multimodal delivery platform that includes e-mail, mail, and text messaging, sophisticated data analytics, and business intelligence drivers. But the value of our outreach is perhaps best summed up by this anecdote:

After interacting with Eliza about scheduling a preventive breast cancer screening, one woman said "Oh, I just have to work a schedule out. I watch my grandson. Thank you. I appreciated the call very much. And I'll make my appointment. Goodbye."

Within two weeks of receiving the reminder, doctors found a mass during her mammogram. She is currently undergoing chemotherapy treatments and credits this proactive approach with saving her life.

Every day, Eliza's tailored communications connect millions of people with timely, personally relevant information that drives healthier behavior. Our integrated communication strategies consistently yield superior outcomes in terms of improved engagement, clinical measures, and financial savings.

And, given the stories like the ones above, Eliza outreach also results in the occasional case of goosebumps.